PLACING AN ORDER

Orders can be placed by email or phone. Please ensure you specify:-

• Range
• The number of tiers
• Ribbon Colours
• Centerboard Colours
• Any centerboard printing/tail printing requirements
• When you need the rosettes by

Invoices will be sent via email with a receipted invoice in with your order. Our invoice will show payment details by cheque or bank transfer.

LATE ORDER CHARGE

We ask for 5 weeks notice for UK orders and 6 weeks notice for overseas orders. Orders with less notice may be subject to a late order charge of either £20.00 or 10% of the order, whichever is greater. 

BULK BUY DISCOUNT

All orders only qualify for bulk buy discount where 5 weeks notice is given.

POSTAGE AND PACKAGING

All packages up to 2kg are sent using Royal Mail standard parcel delivery.

A certificate of postage will be obtained on dispatch. After this point the order is the responsibility of the recipient. If you need the delivery to be insured, please advise at the time of order. The extra relevant cost will be added to the invoice.

For any order over 2kg we will send the parcel by a courier on a minimum of a 48 hour service for which the minimum charge is £12.00.

Small overseas orders will be sent by Airmail priced on an estimate of the parcel weight at the time of ordering. 

Large overseas orders will be sent by courier, typically on 3 or 5 working day timescale. The minimum charge for a courier will be £28, but please contact us with full details of your order for an accurate price. 

TAIL PRINTING

Tail printing costs 40p per printed tail. We can print on 25mm or 38mm tails.

Orders over 50 rosettes qualify for a discount on tail prints to 35p per tail.

FIXING

All rosettes come with a free fixing of a bridle clip, brooch pin or safety pin so please specify when ordering. Bridle clips are used as standard. We do offer cotton tapes but these are subject to a supplement of 5p per rosette.

PRINTING ON CENTREBOARD

The centreboards can be printed with text around the outside of the board and a placing or motif in the centre. This can be done on 50mm or 68mm boards.

All orders using existing artwork will incur a £5.00 set up charge. £3.50 for any subsequent charges to set up.

Replacement centreboards can be printed and a set up charge of £5 will be charged. 

PRINTING YOUR OWN LOGO AND MOTIF

Should you possess your own logo or motif and have a printing block already made we may be able to print this onto the centreboards, if the sizing matches our designs.

If you do not have a printing block already made we can get them made for you. This incurs costs for artwork charges and production and therefore incurs a one off cost generally in the region of £20-25 per block size. This block can be reused for subsequent orders. Please note that there are two different size boards and if you order two ranges using different sized boards, two printing blocks will need to be purchased.